
Welcome

Creating How-To classes can start with rather simple sequential process mapping.
From there, you can create wire-frames, and add content based upon your details from the Subject Matter Experts (SME), you talk with regarding the details they need for the course.
Many elements go into Multi Channel Marketing.
These are a few examples of on-line learning digital media I have created for different classes.
Visuals enhance the learning experience, and broaden the impact your training/communications have on your employees/customer base.
Susan-reed.com is an on-line portfolio, to introduce people to the types of instructional and digital design I have done. I utilize my strong Business Analyst skills, extensive creative background, and the ability to bring processes into images in my digital and print work.
It also serves as a reference point for potential employers/clients to see the variations of work I can create from having conversations with a few key people.
SIPOC Chart Explained for Training Teams new to ITSM.
A SIPOC Chart helps teams document the process(es) they are performing, this way improvements can be made.